Care Products > Warranty > Leather Warranty > 5 Year Ultimate Upholstery Leather Warranty & Care Kit - Dual
5 Year Ultimate Upholstery Leather Warranty & Care Kit - Dual
5 YEAR ULTIMATE LEATHER WARRANTY & GREENGARD LEATHER CARE KIT - DUAL (2-4 SEATS)
Please Note : This warranty and care kit must be purchased at same time as furniture from Make Your House A Home or at point of furniture delivery to your residence.
RELAX.... We've got you covered!
New furniture is an investment. At Multimaster we want you to get the most out of that investment. With the Ultimate Leather Warranty you can relax knowing that your new furniture is protected against life's little mishaps. The products in the Care Kit help keep your furniture in pristine condition. The Ultimate Leather Warranty protects your furniture against accidents that occur while you are using your furniture.
Any new leather upholstered furniture, for example:
- Lounges and Lounge Chairs
- Occasional Chairs
- Dining Chairs
- Upholstered Bedheads & Frames
THE 5 YEAR ULTIMATE LEATHER WARRANTY
The Warranty will protect your furniture's upholstery for 5 years from the day it is delivered against accidental stains and damage, when the products in the kit are used as directed, and the furniture is being used for its intended purpose.
HOW MANY PIECES OF FURNITURE WILL THE WARRANTY COVER?
The 5 Year Ultimate Leather Warranty and GreenGard Care Kit are available in 3 sizes:
- Single Warranty: for 1 seat
- Dual Warranty: for 2-4 seats
- Multiple Warranty: for 5-7 seats
WHAT'S A SEAT?
To make it easy to include different types of furniture on the same warranty we have developed the "seat" unit of measurement. A "seat" is equivalent to a single lounge seat.
- LOUNGE SEATS: a "seat" is equal to the number of people who can sit on the furniture. For example, a single recliner = 1 seat, a three seater sofa = 3 seats, etc.
- DINING CHAIRS: four dining chairs are equal to one seat.
WHAT ABOUT BEDS?
- UPHOLSTERED BEDHEADS: Single or King Single = Single Warranty. Double, Queen, King, Super King, NZ King & California King = Dual Warranty
- FULL UPHOLSTERED BEDS (bedhead, sides & footboard): Single or King Single = Dual Warranty. Double, Queen, King, Super King, NZ King & California King = Multiple Warranty.
WHY IS IT CALLED THE ULTIMATE LEATHER WARRANTY?
We are so confident in the quality of products that we are happy to provide a warranty with all our GreenGard Care Kits. The warranty reflects our confidence in our products ability to keep your furniture clean and stain free. In addition, we have extended the warranty to cover specific incidents of damage.
WHATS COVERED? (When the furniture is used for its intended purpose)
Accidental Stains water, oil & alcohol based stains caused by:
- All food and beverages
- Human and pet bodily fluids
- Ballpoint ink
- And most other common household substances
Please Note: the warranty does not cover stains caused by products that are not water, oil or alcohol based, including, but not limited to nail polish, superglue and permanent markers.
Accidental Damage including:
- Cigarette burns
- ONE incident of Pet Damage (an industry exclusive)
Please Note: claims for damage caused by pets are limited to ONE claim and Multimaster's liability is limited to repairing a single panel of the furniture. Pet damage where the damage extends through the furniture's upholstery are not covered under the warranty.
HOW CAN WE HELP?
Services provided under the Ultimate Upholstery Warranty may include:
PROFESSIONAL ADVICE & ASSISTANCE - Access to our dedicated customer service line, which is staffed by experienced customer service advisors trained and experience in furniture care.
HIGH-TECH STAIN REMOVAL PRODUCTS - Our trained staff will provide you with cleaning advise and assistance, which may include specialty stain removal products if you cannot remove a stain using the products in the GreenGard Care Kit.
HOME VISITS FROM EXPERT TECHNICIANS - In home stain removal and repair service, including an unlimited number of service visits. If you cannot remove a stain we will arrange for a professional cleaner to remove it for you. If your furniture has been damaged we will arrange for a professional technician to repair the damaged area.
PRO RATA REPLACEMENT - Pro rata replacement, if your furniture can't be satisfactorily cleaned or repaired. We will replace the affected piece of upholstery. If a section of your upholstery is replaced, your warranty will still be valid for the remaining warranty period.
All services above are provided subject to the terms and conditions of the warranty.
THE GREENGARD LEATHER CARE KIT CONTENTS:
- Hydrating Leather Cleaner 225ml
- Protecting Leather Conditioner 225ml
- Cloths x 2
- Sponges x 2
- Instructions/Care Brochure
HYDRATING LEATHER CLEANER - is a mild, water-based cleaner that can be used on all Aniline and Pigmented leathers.
PROTECTING LEATHER CONDITIONER - will assist you in repelling staining and soiling on your Aniline and Pigmented leather.
Do not use the above products on Nubuck or Suede.
WHAT IS GREENGARD?
GreenGard products are manufactured by Uniters Spa, an ISO 14001 environmentally certified manufacturer, Eco-Wise means Uniters is committed to producing safe, natural and environmentally-friendly products that use only the highest quality of ingredients and are manufactured incorporating socially responsible methods. GreenGard products are Water-Based, Biodegradable, VOC-free, Phosphate-Free, Ozone Friendly and are free of any Hazardous Air Pollutants (HAPs). It also means that GreenGard product packaging incorporates recycled materials, that the bottle are recyclable, the cleaning cloths are made with recycled fibers, and even the sponges are soy based.